| Date | Event |
| 2/4/2025 | Delivering Outstanding Customer Service in a Retail Business Excellent customer service is critical for increasing sales and profit, employee and customer retention, and sustaining any type of business success. Understanding the nuances of customer service that result in outstanding customer experience is a strategy for success in any business. You will learn the tools to a properly trained team and or staff, improve your customer’s experience, and create a more pleasant environment for everyone. Training topics include: Advantages of outstanding customer service (i.e., increase sales, customer retention, theft reduction, client expectations); How to create outstanding customer service (i.e., phone, in-person, virtually); Understanding your customers’ wants and expectations; How Outstanding Customer Service leads to improved business bottom line, and Examples of Modeling Practices & Behaviors (i.e., scripts, observation, feedback, reward), and more. more info... |
| 2/11/2025 | Basic Sales & Use Tax/Tax Return Preparation Workshop Gain an understanding of sales and use tax, district tax, taxable and nontaxable labor, as well as foreign and interstate taxability. Discover exemptions and deductions which may be available to you. Determine how AB 147 and the Market Place Facilitator Act affects your business. Finally, get step-by-step instructions on how to file your Sales and Use Tax Return electronically using California Department of Tax and Fee Administration online services system. more info... |
| 2/12/2025 | First to Successfully Open a Restaurant or Food Business If you are a first-time start-up restaurateur, a food entrepreneur who is looking for help with putting together a road map for successfully opening your business, or you are a new startup (less than 6 months) this workshop is for you! We will guide you through an overview of organizational strategies and timelines required from concept, to finding a location and working through the permit process up to opening day. Topics include: Organizational Timelines, Strategies and Resources; Business Plan Overview; Investors and Funding Options; Entity/Bookkeeper or Accountant; Location & Lease; Permits and Licenses Overview; Opening checklists; and other keys to success. more info... |
| 2/13/2025 | Navigating HR: Survival Toolkit for New and Non HR Managers - 4 Part Series FREE: To ETP members, for more information contact- Etp@butte.edu 4-part series, 1/30, 2/13, 2/27, 3/13, 9 am - 12 pm Are you a new manager? Have you been managing employees but feel like you still struggle to effectively address performance issues? Can you differentiate between what is a simple issue that you can address versus something that requires the help of HR or a legal professional? Do you wonder if there’s a more effective way to address employee misconduct? If your answer to any of the above questions is yes, this series is for you! We have developed a comprehensive set of classes that will help new and existing managers examine what it means to be a manager and learn how to navigate common personnel issues. Through this series of courses, you can learn to become a more effective manager in today’s complex business environment. Classes consist of a mix of lecture and hands-on learning. After learning the principles of management, you will get an opportunity to immediately tackle common employment problems and practice your approach to managing others in a supportive learning environment. By hearing, seeing and doing, you can learn to be a more confident, effective manager of personnel. more info... |
| 2/18/2025 | Effectively Using Your QuickBooks System to Manage Your Business QuickBooks is an effective accounting system when used to financially manage your business. To ensure success, you must understand how to effectively enter, use, and run reports. This 2-hour intensive workshop will show you how the QuickBooks system can go from just a recording system for taxes to a management tool to help direct and monitor your business to meet your goals. Training includes: the review process to ensure data is entered correctly, monthly accuracy check and key issues, exporting and comparing your reports to budgets and forecasts, and additional resources you can tap into if/when you get stuck . more info... |
| 2/27/2025 | Navigating HR: Survival Toolkit for New and Non HR Managers - 4 Part Series FREE: To ETP members, for more information contact- Etp@butte.edu 4-part series, 1/30, 2/13, 2/27, 3/13, 9 am - 12 pm Are you a new manager? Have you been managing employees but feel like you still struggle to effectively address performance issues? Can you differentiate between what is a simple issue that you can address versus something that requires the help of HR or a legal professional? Do you wonder if there’s a more effective way to address employee misconduct? If your answer to any of the above questions is yes, this series is for you! We have developed a comprehensive set of classes that will help new and existing managers examine what it means to be a manager and learn how to navigate common personnel issues. Through this series of courses, you can learn to become a more effective manager in today’s complex business environment. Classes consist of a mix of lecture and hands-on learning. After learning the principles of management, you will get an opportunity to immediately tackle common employment problems and practice your approach to managing others in a supportive learning environment. By hearing, seeing and doing, you can learn to be a more confident, effective manager of personnel. more info... |
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