Excellent customer service is critical for increasing sales and profit, employee and customer retention, and sustaining any type of business success. Understanding the nuances of customer service that result in outstanding customer experience is a strategy for success in any business. You will learn the tools to a properly trained team and, or staff, improve your customer’s experience, and create a more pleasant environment for everyone. Training topics include: Advantages of outstanding customer service (i.e., increase sales, customer retention, theft reduction, client expectations); How to create outstanding customer service (i.e., phone, in-person, virtually); Understanding your customers’ wants and expectations; How Outstanding Customer Service leads to improved business bottom line, and Examples of Modeling Practices & Behaviors (i.e., scripts, observation, feedback, reward), and more.
California Uniform Retail Food Facility Law requires re-certification of competence in Food Safety and Sanitation every 5 years. Passing the ServSafe® exam is necessary to renew your certification. Training includes National Restaurant Association ServSafe® Exam, Essentials book, Answer Sheet and Certificate. This training is recognized by the California Health Department and fulfills the State of California certification obligations. Learn the importance of food safety practices and how to implement them. The trainer is State certified. Participants must register and purchase books 3 weeks before training, to allow for book delivery and self-study. Seating is limited. Prepayment reserves your seat.
