FREE: for any ETP member, for more information contact - etp@butte.edu

4-part series, 8:30 am - 11:30 am

• 11/13/2024 Conflict Resolution I: Causes 
• 12/4/2024 Conflict Resolution II: Styles
• 12/18/2024 Conflict Resolution III: Dialogues and Behaviors
• 1/8/2025 Conflict Resolution IV: Working Productively with Challenging People

Conflict Resolution 1: 

Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas. Focus on productively resolving conflict while minimizing negative outcomes and maximizing positive outcomes.

Conflict Resolution 2:

Understand the strengths and limitations of each conflict resolution strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Improve your conflict resolution skill set by applying the best strategy for the situation and people involved.

Conflict Resolution 3:

Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Become educated on how to consistently demonstrate behaviors that minimize conflict in the workplace and identify how to facilitate productive difficult conversations. The three primary components of facilitating difficult conversations, eight defusing skills and six resolving skills will be shared and discussed.  

Conflict Resolution 4: 

Minimize conflict in the workplace by identifying challenging behaviors on your team and learning techniques on how to appropriately respond to those behaviors.  How to use fact-based communication to minimize emotional exchanges. Identify how various personality styles may be adding to increased conflict. Learn about your specific work style, various work style’s strengths and weaknesses and how to increase productivity when working with all styles.

FREE: to ETP members, for more information contact-  etp@butte.edu

Lean applies to every employee role in every business and every process. It is not a tactic or a cost reduction program, but a way of thinking and acting for an entire organization. Lean thinking changes the focus of management from optimizing separate technologies, assets, and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers. Lean Principles is the foundation course for all other Continuous Improvement topics.

FREE: To ETP members, for more information contact- Etp@butte.edu
 

4-part series, 1/30, 2/13, 2/27, 3/13, 9 am - 12 pm

Are you a new manager? Have you been managing employees but feel like you still struggle to effectively address performance issues? Can you differentiate between what is a simple issue that you can address versus something that requires the help of HR or a legal professional? Do you wonder if there’s a more effective way to address employee misconduct?  If your answer to any of the above questions is yes, this series is for you!

We have developed a comprehensive set of classes that will help new and existing managers examine what it means to be a manager and learn how to navigate common personnel issues. Through this series of courses, you can learn to become a more effective manager in today’s complex business environment. Classes consist of a mix of lecture and hands-on learning. After learning the principles of management, you will get an opportunity to immediately tackle common employment problems and practice your approach to managing others in a supportive learning environment. By hearing, seeing and doing, you can learn to be a more confident, effective manager of personnel.